After 45 years as a veterinarian, I discovered a better approach to veterinary practice, called “Fear Free.” This approach considers the emotional well-being of pets (anxiety and stress) while addressing their physical wellness. So, I became certified in this approach.
This Fear Free approach has been instituted in our practice – in our facilities and method of delivery as well as our attitude toward our pet parents and the pets we serve. As a great deal of fear, anxiety, and stress can result from transporting pets to a vet’s office, we became exclusively a house call practice.
We still use the instruments we have always used to provide the very best care. This is made possible by our full-service clinic in our van that we park right in the driveway of your pet’s “home sweet home.”
Purdue University Graduate AAHA Veterinary Management Institute 1997–1998
Graduate Practice Builders Brand Identity Graduate 1988
Graduate Sterling Management Systems 1989
1975 to Present Over 30 hours of Continuing Education every year.
Joan was owner/operator of The Pet Resort in Oklahoma City for 12 years. In 1994 she joined Best Friends Pet Care, Inc., the first chain of pet hotels in the US. She became Director of Training for the then 12-store chain and was instrumental in developing its standards of care. She served as District Manager and Regional Director while growing it to a 42-store 48 million dollar chain in 18 states. In 2005 she joined the executive team as Vice President of Operations, overseeing five district directors and 42 field managers.
Joan has been a leader in the industry and served on the Board of Directors of the Pet Care Services Association, a national trade association, and also served as chairman of its Ethics Committee. She is a licensed business consultant.