After more than 40 years as a veterinarian, I discovered a better approach to veterinary medicine. Called “Fear Free,” this approach considers the emotional wellbeing of pets while addressing their physical wellbeing.
So, I became certified in this approach. This Fear Free approach has been put it into our facilities and method of delivery, as well as our attitudes toward the people and pets we serve.
As a great deal of anxiety can result from bringing pets to a vet’s office, we became an exclusive house-call practice.
We still use the tools we have always used to provide the very best care. This is made possible by our full-service hospital van parked right in the driveway of your pet’s “home sweet home.”
Joan was owner/operator of The Pet Resort in Oklahoma City for 12 years. In 1994 she joined Best Friends Pet Care, Inc., the first chain of pet hotels in the US. She became Director of Training for the then 12-store chain and was instrumental in developing its standards of care. She served as District Manager and Regional Director while growing it to a 42-store 48 million dollar chain in 18 states. In 2005 she joined the executive team as Vice President of Operations, overseeing five district directors and 42 field managers.
Joan has been a leader in the industry and served on the Board of Directors of the Pet Care Services Association, a national trade association, and also served as chairman of its Ethics Committee. She is a licensed business consultant.